General Terms and Conditions
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all guests seeking admission to CAYA Oslo.
These General Terms and Conditions may be varied by a specific agreement with CAYA Oslo. The fact that an agreement varies some provisions of these General Terms and Conditions does not affect the remaining provisions, which therefore remain in force.
1. ADMISSION REQUIREMENTS
1.1 Age limit
The applicable age limit for CAYA Oslo can be found on the CAYA Oslo website. All guests seeking admission must meet the age limit to gain entry. Staff and security personnel at CAYA Oslo may request identification. CAYA Oslo reserves the right to refuse admission if CAYA Oslo considers that the identification presented does not provide sufficient assurance that the guests seeking admission meet the admission requirements.
1.2 Dress code
CAYA Oslo sets a dress code that guests seeking admission must comply with. The applicable dress code for CAYA Oslo can be found on the CAYA Oslo website. CAYA Oslo reserves the right to refuse admission to guests who do not comply with the applicable dress code.
1.3 Minimum number of guests
As a general rule, there is no minimum number of guests seeking admission. However, a minimum number may be required if a private room is requested.
1.4 Admission
There may be access controls and queues at the entrance to CAYA Oslo. This also applies where guests seeking admission have a prior agreement for admission to CAYA Oslo. CAYA Oslo accepts no responsibility for delays caused by queues at the entrance to CAYA Oslo, as CAYA Oslo cannot disregard the applicable access-control rules.
1.5 Instructions from CAYA Oslo
All guests must follow instructions from staff and security personnel at CAYA Oslo. CAYA Oslo is entitled to remove anyone who does not follow staff instructions.
2. CONFIRMATION AND CANCELLATION
2.1 General conditions for confirmation and cancellation
If you have entered into an agreement with CAYA Oslo for admission to CAYA Oslo, a table booking, an event, or another arrangement, you will receive our order confirmation by email or another digital medium.
Once you have received our order confirmation, the agreement is final and binding. However, you may make changes in accordance with the rules set out in these general terms and conditions.
2.2. Written confirmation
The agreement is only final once we have sent you a written order confirmation.
The written order confirmation will contain information about the terms applicable to your agreement with CAYA Oslo. Depending on the type of agreement, this may include:
- the agreed services, such as a table reservation, - the date and time frame of the event, - the agreed total price, - details of beverages, - the amount of the reservation fee and deposit, - any other special conditions.
2.3 Cancellation
If the agreement is confirmed for 12 or more participants, cancellation must be made in writing and must reach CAYA Oslo no later than 4 weeks before the date of the event.
If the agreement is confirmed for fewer than 12 participants, cancellation must be made in writing and must reach CAYA Oslo no later than 2 weeks before the date of the event.
2.4 Compensation payable upon cancellation
If you notify CAYA Oslo of cancellation or a reduction of more than 10% more than 6 days before the event, CAYA Oslo is entitled to compensation equal to 50% of the price of the cancelled services.
If you notify CAYA Oslo of cancellation or a reduction of more than 10% less than 6 days before the event, CAYA Oslo is entitled to compensation equal to 75% of the price of the cancelled services.
2.5 Payment of incurred costs
If you notify CAYA Oslo of cancellation, you must, in addition to the compensation specified in clause 2.4, pay the costs incurred by CAYA Oslo for services that cannot be cancelled, such as music, performing artists, specially purchased goods, hired equipment, and similar items. CAYA Oslo must provide documentation of the incurred costs upon request.
2.6 Failure to attend
If you fail to attend on the date of the event, CAYA Oslo is entitled to payment of the full agreed price, including costs incurred under clause 2.5.
3. CHANGES
3.1 Changes
Changes to the order confirmation sent to you must be made in writing within the deadlines specified in these terms and conditions. Changes are only valid if accepted in writing by both parties.
4. RESERVATION FEE AND DEPOSIT
4.1 Reservation fee
If you must pay a reservation fee, this will be stated in the order confirmation, which will also specify a payment deadline.
If the reservation fee is not paid on time, CAYA Oslo is entitled to cancel the agreement without you being entitled to bring any claim against CAYA Oslo.
The fee will be deducted from the final bill, but will not be refunded if you cancel, regardless of when cancellation occurs.
4.2 Deposit
If you must pay a deposit, this will be stated in the order confirmation.
If the deposit is not paid on time, CAYA Oslo is entitled to cancel the agreement without you being entitled to bring any claim against CAYA Oslo.
The deposit will be deducted from the final bill.
If cancellation is made on time, the deposit will be refunded.
If cancellation is late, CAYA Oslo is entitled to apply the deposit towards payments under clauses 2.4, 2.5 and 2.6, without thereby waiving its entitlement to payments under the agreement and these general terms and conditions.
5. CANCELLATION BY THE VENUE OR RELOCATION
5.1 Cancellation by the venue
CAYA Oslo is entitled to cancel no later than 4 weeks before the event without you being entitled to bring any claim as a result.
If CAYA Oslo cancels less than 4 weeks before the event and cannot offer relocation under clause 5.2, CAYA Oslo must compensate you for the additional costs of holding the event elsewhere. However, compensation cannot exceed the profit CAYA Oslo would have made on the cancelled event.
5.2 Relocation
If CAYA Oslo cancels, CAYA Oslo is entitled to offer to hold the event at a venue other than CAYA Oslo, provided that CAYA Oslo reduces the agreed price by 10%.
If you decline the relocation offered by CAYA Oslo, the agreement terminates. In that case, no compensation may be claimed under clause 5.1.
6. COMPLAINTS
6.1 Written complaint
If you wish to complain about the delivery of the event, you must submit a written complaint to CAYA Oslo.
6.2. Complaint deadline
To be on time, the complaint must be received by CAYA Oslo no later than 1 week after the event.
6.3 Content of the complaint
The complaint must be specific and identify the particular aspects of the delivery of the event that you consider were not in accordance with the agreement.
7. LIMITATION OF LIABILITY
7.1 Liability of CAYA Oslo
CAYA Oslo is only liable if it can be demonstrated that CAYA Oslo acted intentionally or with gross negligence.
The liability of CAYA Oslo for damages is limited to the profit CAYA Oslo would have made on the cancelled event; see also clause 5.1.
7.2 Force majeure
Circumstances beyond the control of CAYA Oslo, including third-party labour disputes or strikes, fire, natural disasters, war or warlike conditions, seizure, currency restrictions, rebellion or widespread unrest, import bans, or subcontracted supplies affected by any of these circumstances that can be replaced without exceptionally onerous terms, exempt CAYA Oslo from liability if they prevent the event from taking place or make holding the event unreasonably burdensome.
7.3 Cancellation for other reasons
If CAYA Oslo is unable to deliver the event, table booking, etc., due to health-related circumstances, including a pandemic, epidemic or similar disease outbreak, public-law restrictions or closure orders, restrictions preventing the event from taking place, quarantines, or similar circumstances, CAYA Oslo is entitled to cancel the event, etc., without notice and without any liability of any kind being asserted against CAYA Oslo, including claims for damages or a price reduction.
8. DISPUTE RESOLUTION
8.1 Governing law
The agreement, of which these general terms and conditions form an integral part, is governed by Danish law.
8.2 Jurisdiction
Any dispute concerning the agreement must be resolved by the ordinary courts, with Copenhagen City Court as the agreed court of jurisdiction.